Privacy Policy
Responsible Entity
The responsible entity (Controller) for the data processing regulated in this Terms Policy is “Studio Terrace” (hereinafter "we", "us“ or Studio Terrace”).
Last updated: 9th October 2024
Welcome to simbi Media ("we," "our," "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.simbimedia.com (the "Site") and engage our video production services.
By accessing or using our Site and services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
Contact us through forms on our Site.
Request a quote or inquire about our services.
Subscribe to our newsletter.
Participate in surveys or promotions.
Personal information may include:
Contact Details: Name, email address, phone number, mailing address.
Professional Information: Company name, job title, industry.
Project Details: Information related to your video production needs.
1.2 Non-Personal Information
We may collect non-personal information automatically when you visit our Site, such as:
Usage Data: Pages visited, time spent on pages, navigation paths.
Technical Data: IP address, browser type, operating system, device information.
Cookies and Tracking Technologies: See our Cookies Policy section for more details.
2. How We Use Your Information
We use the collected information for various purposes, including:
Providing Services: To understand your needs and deliver tailored video production services.
Communication: To respond to your inquiries, send updates, and provide customer support.
Marketing: To send promotional materials and newsletters (you can opt-out at any time).
Improving Our Site: To analyze usage patterns and enhance user experience.
Compliance: To comply with legal obligations and protect our rights.
3. Sharing Your Information
We may share your information in the following circumstances:
Service Providers: With third-party vendors who assist us in operating our business, such as hosting providers, email service providers, and analytics services. These vendors are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, and safety of Simbi Media, our clients, or others.
We do not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: Using SSL/TLS encryption for data transmission.
Access Controls: Limiting access to personal information to authorized personnel only.
Regular Audits: Conducting periodic security assessments to identify and address vulnerabilities.
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
5.1 What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help enhance your browsing experience by remembering your preferences and tracking your interactions with the Site.
5.2 How We Use Cookies
We use cookies for various purposes, including:
Essential Cookies: Necessary for the basic functioning of the Site.
Performance Cookies: To analyze how visitors use the Site and improve its performance.
Functionality Cookies: To remember your preferences and provide personalized features.
Advertising Cookies: To deliver relevant advertisements based on your interests.
5.3 Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.
For more information on how we use cookies, please refer to our Cookies Policy.
6. Third-Party Services
Our Site may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete personal information.
Deletion: Request deletion of your personal information, subject to certain exceptions.
Restriction of Processing: Request the restriction of processing your personal information.
Data Portability: Request the transfer of your personal information to another party.
Objection: Object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
8. Children's Privacy
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child without parental consent, we will take steps to delete such information from our records.
9. International Data Transfers
Your information may be transferred to and processed in countries outside the United Arab Emirates ("UAE"), which may have different data protection laws. We take appropriate measures to ensure that your data is treated securely and in accordance with this Privacy Policy when transferred internationally.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on our Site and updating the "Last Updated" date above. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Simbi Media
Al Mamourah Street, Ras Al-Khaimah, United Arab Emirates
Email: contact@simbimedia.com
Phone: +971 58 301 7872